With us, you can

Our world revolves around you. How you’re supported is your choice, and we promise to always respect that. We’ll never judge you, we’ll always listen and we’ll give you as much or as little support as you want or need from us.

We want you to be as independent as possible, so we’ll do everything we can to help you see your own potential, get out there and live your life your way, no-matter what it throws at you.

Support we'd want for our families

The quality of what we do is so, so important to us – in fact, we’ve got a team of people dedicated to it.

Our quality team takes care of making sure what we do is brilliant, and that we're always getting better.

When you ask our teams why they want to give such a wonderful service, you’ll quite often hear them say ‘I’d want this kind of service’, or ‘This is the service I’d want for my mum.’ And that’s the way we look at things.

For us, quality is about giving people support that touches their lives and gives them that bit of a helping hand when they need it most, without taking away their independence.

Keeping an eye on things

Throughout the year, we make sure we keep a close eye on how we're doing.

We work closely with the people we support and their families, our Shared Lives carers, our volunteers and our partners to check that we're doing the kind of work we can be proud of.

We even have a team of quality checkers who work alongside us to do regular interviews and inspections on the support we're giving to people, to check we're doing a good job.

Learn more about quality checking

Our regulatory bodies

Our Shared Lives services in Lincolnshire, Merseyside, Manchester, North Yorkshire, Staffordshire, Norfolk and Suffolk are regulated and inspected by the Care Quality Commission (CQC) in England, and our Shared Lives North Wales service is regulated by Care Institute Wales (CIW).

Our CQC and CIW ratings are displayed on each of our Shared Lives pages on our website, or you can head to the CQC or CIW websites and search for PSS.

Find out more about Shared Lives

What you think

Every year we ask the people we support to tell us what they think of the support they get from PSS. Here's what they said in 2025:

4.7/5

as a social care provider

4.7/5

for blablablab

4.5/5

for the blablbalbaba

Tell us your views

If you've got something to tell us, we want to hear it. We're listening, and we care about what you think.

Tell us what you think

I don’t sit in all the time anymore. I go to swimming, art classes, coffee mornings. I’ve got two voluntary jobs now, too. My Shared Lives carer, Sean, has taken me to the Etihad stadium tour, and I’ve met Sean’s friend who takes me to the game every now and then too. I’ve even been to a Man City game on my own!

- Emma

How we've changed lives

Simon's bee-autiful new life

"On Christmas day last year I sat alone eating a pot noodle and now I’m involved in all these activities and even volunteering."

From Pot Noodles alone to Christmas dinner with friends, Simon's life couldn't be more different with a little help from PSS Wellbeing Centres and our beehives.
Read Simon's bee-autiful new life
Dr Arjun's anxiety recovery

"'I honestly feel like I manage my anxiety very well now; I feel like I'm 95% there. I can’t put a value on how much I have been helped by your service.'"

How our Wellbeing Centres team helped medical student Arjun overcome his anxiety and graduate.
Read Dr Arjun's anxiety recovery
Simon's bee-autiful new life

"On Christmas day last year I sat alone eating a pot noodle and now I’m involved in all these activities and even volunteering."

From Pot Noodles alone to Christmas dinner with friends, Simon's life couldn't be more different with a little help from PSS Wellbeing Centres and our beehives.
Read Simon's bee-autiful new life