Tell us what you think

What's on your mind?

Whether it's good or bad, if you've got something to say about how we do things at PSS, we're listening.

Please tell us if:

We're doing something well
We've helped you change your life
Our team's given you great support
You've got an idea for something new we could do
You want to tell your story

You don't feel safe while getting support from us
We've got something wrong
We need to do better
Someone or something has made you feel unwelcome at PSS
You've got a complaint to make

What will PSS do with your views?

We've got our own quality team who's job it is to make PSS the best it can be, and when you tell us what you think, we use it to make sure we're on the right track.

If you tell us something's wrong, we'll take it really seriously and investigate it.

If you tell us something good's happened, we'll use it to make sure we do lots more good stuff to make you happy.

Learn more about our high quality support

How to tell us what you think

Tell us

Fill in this form to tell us what you think.

Name

You don't have to tell us your name if you don't want to.

We'd use your email address to get in touch to ask for more information if we need it, or tell you what we're doing with what you told us. You don't have to tell us your phone number if you don't want to, but if you don't leave us any contact details to get in touch, we may not be able to get all the info from you that we need.

Phone

We'd use your phone number to get in touch to ask for more information if we need it, or tell you what we're doing with what you told us. You don't have to tell us your phone number if you don't want to, but if you don't leave us any contact details to get in touch, we may not be able to get all the info from you that we need.

Service your thoughts are about*

Please tell us which PSS service you'd like to tell us your thoughts about.

Your thoughts*

Please tell us what you'd like us to know.

File Upload

Please upload any files you want us to see here. If you don't want to upload a file, you don't have to.

Other ways to tell us

If you'd rather send us an email, drop us a line at tellus@pss.org.uk.

If you'd like to chat on the phone, call our friendly customer service team: 0151 702 5555.

You can also send us a text to: 07599656850.

What will happen next?

Our quality and customer service team at PSS head office will take a look at what you've told us. They will make sure the right person receives and looks into your feedback. If you've told us about a concern or complaint, someone will be in touch with you within five working days, if you've left your contact details.

What if you want to give feedback anonymously?

You can share feedback anonymously. However, this will make investigating things like a concern or complaint a bit more difficult. Sometimes we might. not be able to do this without personal details. It will also mean we're unable to give you any specific details about the complaint and its outcome.

What if you raise a concern or complaint on behalf of someone else?

If you're telling us about a concern or complaint on behalf of someone else, PSS may need to check that the person is ok with you sharing their information before we can do anything further.

More information about PSS

How we keep you safe

When we're supporting you, our main priority is to make sure you're safe.

How we work together with you

We love working alongside the people we support to make decisions

Belonging at PSS

We work in an anti-oppressive way to make sure everyone feels they belong with us.